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  • Is outsourcing your marketing a good idea?

    30.03.20

    Is outsourcing your marketing a good idea?

    by Richard

    5 minute read

    If you want your business to grow, you have to market your brand. Digital is now wedded to almost every communicative signal we make. These two statements are indisputable.

    Yes, there’s a lot to get your head around…SEO, email, social media, content, website optimisation, and much more. It’s a lot of work, and maybe you can’t justify hiring an in-house marketing team. Maybe you can’t attract the right talent. Maybe it’s all too time-consuming.

    Ever thought about outsourcing your marketing?

    I’ll look into it when I have more time…

    That’s what I’m betting many of you are thinking…or have thought about paid advertising, lead generation, blogs, the merit of landing pages – the list goes on. And, really, if you’re an SME, I can understand why. You’re busy enough as it is and so your marketing ranks relatively low on the priority pyramid.

    But as our virtual universe expands and grows in complexity, only a cogent, sustained marketing strategy will make it navigable for your brand and allow you to truly compete for turf. The alternative? Find yourself lost in outer space.

    Consider the following:

    • As of January 2020, roughly 4.54 billion people were counted as active internet users – that’s over half of the world’s population. In other words, the majority of your customer base is online.
    • For every pound spent on email marketing ROI is just over £42. This makes sense, given that 2019’s total number of global email users hit 3.9 billion.
    • Marketers who prioritise blogs are 13 times likelier to enjoy positive ROI. Consistent online delivery of relevant content that entertains is the order of the day in our search-first, buy-second culture.

    The perks of outsourcing

    So, what does outsourcing your marketing entail? Well, you can outsource any aspect of your marketing. Say you want to ensure that an engaging blog is written every month or an informative e-newsletter is sent, you can outsource these activities and countless more. Normally this is done on a traditional retainer-type arrangement, which can be very flexible.

    We’ve been delivering exceptional marketing for over a decade, working with many successful businesses in the region. We pivot to meet our client’s needs, working on specific projects, like a website or a brochure, or acting as their outsourced marketing team, choreographing certain parts of their ongoing marketing.

    If your business is struggling to maintain a consistent, effective marketing effort, your first thought may be to get some part-time help, rather than look to outsource. Here are 3 key reasons outsourcing could be a better option for you…

    Cost-efficient marketing

    If you outsource your marketing to the right agency, you can get an entire marketing team, with all the design and technical skills needed to deliver professional marketing, typically for less than the price of a part-time employee.

    How so? Well because the reality is this: you don’t need one single person to help with your marketing. You need a small part of lots of different people with different skills…designers, developers, managers, copywriters, and photographers with one shared goal: to grow your brand.

    Sometimes you might need a lot of help, sometimes none at all – that’s the beauty of outsourcing, it’s flexible.

    Top talent under one roof

    Many disciplines sit under the marketing umbrella – strategy, design, web development, copywriting, and more.

    A great creative marketing agency has already done the hard work for you – they’ve attracted and secured the best of the best in each key field, nurtured their talents, and proven their ability many times over.

    Resolution creates and manages exceptional marketing on a professional level. In the course of our work, we’ve helped a broad spectrum of clients – sparkling wine merchants, accountants, furniture designers, and everyone in between.

    The insights we’ve gained from years of diversified experience benefit every client we work with. We can bring fresh ideas and mindsets to the table – ones that drive meaningful business growth.

    From design work to brand strategies, everything we do is contingent on trusted processes that have been proven many times over – we know what works and what doesn’t. It’s our job to stay ahead of the curve on your behalf, innovating constantly and investing in the best possible resources for you to harness.

    Is outsourcing right for you?

    The downside to outsourcing is not having someone on-site to help with a large variety of tasks, as time allows. But if you’re looking for cost-effective, razor-sharp marketing on a one-off or sustained basis, outsourcing your marketing can be a game-changer.

    At Resolution, we have the experienced team you need, ready to go. Our marketing retainers start from just £500 a month and run on a month-by-month basis, so you are not tied in.

    We start by identifying the most effective approach for you and then deliver the activities that you don’t have the time or skills to do yourself.

    The outcome is that your marketing is sorted when you want and to a great standard, so your business moves forward. Also, that nagging feeling goes away, you know the one you get when you haven’t written a blog or promoted a recent event or designed your monthly newsletter. Marvellous.

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    Transformative e-commerce for Epigenetics

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  • Transformative e-commerce for Epigenetics

    27.03.20

    Transformative e-commerce for Epigenetics

    by Richard

    3 minute read

    Successfully navigating the turbulent waters of e-commerce is no easy task.

    For starters, you need a great product and a winning advantage. But it doesn’t stop there – not if you want to go big. To reach the next level, you need an impressive website, backed by clever, artfully delivered digital marketing that delivers impressive traffic and meaningful sales conversion.

    The Evolution of Epigenetics

    Wiltshire-based company Epigenetics develops and manufactures a unique range of innovative nutrition products and supplements. Their formulas are created using only the purest ingredients and the highest quality equipment, ensuring ‘that the product arriving at your door is as fresh as the ingredients it was made from.’

    Building on more than four decades of experience, Epigenetics has become the go-to supplier for a growing network of healthcare practitioners and health-conscious customers the world over.

    However, by 2019, they needed real digital transformation. Only a very small percentage of their sales were online and their systems and processes were not integrated. This left an enormous scope for sales and efficiency improvements via intelligent digital systems and effective e-commerce.

    So, in mid-2019 we were commissioned to create an advanced e-commerce website to significantly increase online orders and to incorporate their unique processes, boosting speed and efficiency. No small challenge.

    Getting personal

    Insightful technical design isn’t restricted to hard logic: it’s emotional. It revolves around the user – what they want, what they need, what they love. After taking the time to understand Epigenetics’s process, customer base, and vision, we proposed a bespoke e-commerce site, based on WordPress and using WooCommerce, with significant custom functionality to integrate their set of requirements.

    Our team built a dedicated login area where practitioners and end-users alike could register as customers on the new Epigenetics site. This was twinned with an intelligent custom admin section that housed a virtual credit system, informed by a user’s shopping history and details.

    The system allows practitioners to earn commission based on the products they buy, the balance of which can be redeemed against future purchases; this facilitates the automated maximisation of sales, promoting favoured products to customers and then instilling a sense of loyalty via virtual rewards.

    To enable the Epigenetics team to continually evolve and progress their level of service, we designed a bespoke application that can pull commission reports off the site, delivering key insights into customer buying patterns.

    An advanced prescribing model was also crafted, providing the practitioner base with a free, valuable resource that perfectly complements the brand’s authoritative educational programme.

    The result? A website that acts as a vehicle for a deeper, more reciprocal brand-customer relationship – one that pays long-term dividends.

    epi website

    A smooth operation

    This project triggered a seismic operational shift for Epigenetics, calling for their entire system to be migrated from one platform to another.

    They were already well-established when they commissioned the new e-commerce site, so limiting downtime on launch day was essential.

    A rolling 24-hour sales window and international shipping duties further necessitated the need for a smooth, speedy transition.

    Reaping the rewards

    Epigenetics now has a polished, professional e-commerce site that works over-time, all the time, automating sales and forging bonds with practitioners worldwide.

    Since the launch of the new site, online purchases have jumped from 15% to 55% of total orders, combined with a rapid rise in overall sales.

    In the last analysis, online orders were higher on 16 out of 20 days across four working weeks, streamlining processes and freeing up the telesales team. Impressive, right?

    Today, we continue to host and support the website, acting as an outsourced technical team for Epigenetics, adding new scale and functionality to the site as online sales continue to grow.

    A truly great example of transformative tech in action, Resolution style.

    Want to see the website in action?

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  • Marketing goes viral

    20.03.20

    Marketing goes viral

    by Richard

    4 minute read

    Open for business

    Not sure if you’ve heard, but there’s a bit of a bug doing the rounds. The scientific community has spoken, plus Boris, and it’s all about flattening the curve, steering clear of other people, and not stockpiling industrial quantities of loo roll.

    We’re all in this together and we’ll get through it, but to forecast a year of sunny skies would be disingenuous. Plain sailing it will not be.

    Diligent contingency planning and sensible work-from-home policies are a given. What about your marketing, though? Is it time for a total lockdown, or time to pedal hard and emerge stronger on the other side?

    The Resolution take

    What’s clear is that there’s going to be a massive shift in behaviour…fewer friendly coffees, more digital interactions. We’ll all be experts in video conferencing, intimately acquainted with Netflix’s newest releases, and be popping online for pretty much everything, from hand sanitiser to fresh vegetables.

    You may guess what I’m going to say next…

    Now, more than ever, you need to ensure your digital marketing is a lean, mean, COVID-19-fighting machine.

    ‘He’s the MD of a creative marketing agency,’ you’re thinking. ‘Of course he’d say that.’ But the fact remains: increasing your digital marketing activity is an opportunity in the coming months. It’s a good idea to increase your marketing in times of recession, but this current crisis is something else again. The time has come to go large, increase your online presence, embrace the digital opportunity and grow customer engagement.

    Here are 5 top tips from the confines of my isolation pod…

    1. Make your website sing

    Events, exhibitions, and meetings are going to be restricted – notable conferences such as Adobe Summit have already been shelved. As audiences everywhere turn to their screens, you need to optimise your website and ensure it works as hard as possible for you.

    Aside from being a polished, super-speedy work of art, it needs to provide accurate, pithy, and up-to-date information, brought to life by clear, vibrant visuals. Most importantly of all, it needs to deliver a satisfying user experience.

    2. Create and share content

    A holistic content marketing strategy helps to ensure your communications with customers and prospects alike remain effective and generate leads.

    There’s going to be plenty to talk about, so get busy crafting and promoting content that educates, entertains, and inspires – blogs, videos…you get the gist.

    Remote working can turn the best of us a little stir crazy, so why not start some interesting conversations with new and familiar faces on social media?

    3. Reach out…via email

    In a pandemic that diminishes the merits of face-to-face encounters, how do we keep in contact with our customers? We go digital, of course.

    Make sure you frequently touch base with existing contacts via email marketing, letting them know what’s going on. Just a few well-chosen words and images have the power to reassert your brand identity and values, reminding everyone you’re here to help – even in a crisis.

    4. Take your service or product online

    No surprise that supermarkets are seeing a significant spike in online grocery shopping – no-one’s keen on crowds right now.

    ocado website screengrab

    Why not lean into the moment? If you can, why not sell online or give people the option to book and pay via your website? Today’s brilliant tech can act as your virtual sales generator, making your life easier by automating parts of the buying process.

    5. Don’t be invisible

    High visibility on search engines has never mattered more. When it comes to boosting your organic listings, quality wins out nearly every time, so it’s well worth investing in a long-term content marketing strategy to keep things ticking over.

    If you want to stand out, you should also fine-tune the technical elements of your site, make pages SEO-friendly, and consider Google Adwords, along with other PPC.

    We’re here to help

    Want some advice (or simply to hear another human voice)? We’re always happy to share our thoughts and offer guidance, just drop us a line.

    Take care of yourselves, one and all.

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    The hidden influence of colour psychology on brand perception

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  • The hidden influence of colour psychology on brand perception

    18.02.20

    The hidden influence of colour psychology on brand perception

    by Richard

    5 minute read

    Could switching your logo from aqua blue to cherry red really affect how customers feel about your brand? The short answer is yes. While any emotional forecasts made by way of colour theory are as ambiguous as a novelty mood ring, the impact colour has on customers’ purchase intent is pretty black and white.

    Research has repeatedly borne out the significant role colour plays in shaping our perception of a brand’s personality. It plumps up the magic duo: brand recognition and customer loyalty – a golden ticket for success in our blink-and-you-missed-it marketplace.

    You don’t need a doctorate in psychology to harness the full spectrum of potential that colour can yield. There are no cast-iron rules. All you need is a thorough understanding of what you want your target audience to infer from your branding.

    Once you determine your colour palette, it will inform the entirety of your visual identity. Replicating its secret formula within the design of your logo, packaging, website and marketing helps to portray your brand consistently across every channel. The outcome? Potentially boosting revenue by up to 23%.

    Not sure where to begin? Read on…

    Colour, strawberry mousse and brand recognition

    We’re all quasi-synesthetes, whether we realise it or not. Shades of the rainbow can taint everything from the taste of our food – a strawberry mousse tastes sweeter in a white container than a black one, didn’t you know? – to our bodily responses to the medications we take.

    Studies indicate that within the first 90 seconds of viewing a product, up to 90% of the subconscious judgement we make is shaped by its hue alone. On top of this, colour hikes up brand recognition by 80% when faithfully threaded throughout visual branding, and, let’s not forget, that recognition is intimately linked with customer confidence.

    Is any of this a surprise? 90% of information transmitted to the brain is visual, and it processes visuals an incredible 60,000x faster than text. Our brains don’t like working harder than necessary, so it’s clear why they have a soft spot for brands with strong identities: they’re simply easier to recall and recognise.

    A colourful personality

    To definitively claim that a particular colour will evoke a particular response, on a global scale, would be disingenuous. In the West, orange tends to stand for fun, zest for life and unbridled creativity – it positively fizzes with joy; jet over to many Middle Eastern countries and you’ll find it commonly symbolises mourning.

    Drilling down to a personal level, everyone has a unique set of preferences, influenced by an intricate mesh of memories and more. How, then, do you single out the ‘correct’ colours for a brand? By swapping ‘correct’ for context.

    Research has shown that when a chosen colour is deemed ‘appropriate’ for a brand’s positioning, it has a beneficial impact on brand perception, enhancing its desired image. What matters is that the customer views a colour palette as being congruent with what a brand is purporting to embody and offer.

    Consider Land Rover: their vehicles are designed to compliment and signal an aspirational yet rugged lifestyle, at one with the elements. The rich, verdant green of the iconic brand logo and vehicles encapsulates this and is echoed by a minimalist palette. If a shotgun rebrand took place, swathing everything in Mattel pink, many customers would see this as being way out of kilter with Land Rover’s persona and products.

    Of course, there are many shades of grey in the colour game. If you’re too on the nose, it can backfire or cross into stereotyping – see BIC’s pink and purple pens ‘for her’ blunder. If you’re too far off, you risk alienating your audience. It’s best to focus on aligning colours with the personality you wish to project, as this can make your brand more likeable and familiar.

    cadbury bar with no writing on the front.
    Camouflage is counterintuitive…

    Ok, you don’t want to get noticed for the wrong reasons, but hiding in plain sight isn’t a cogent corporate strategy, either. In a cutthroat marketplace on technological steroids, a solid, memorable persona is like gold dust, so, to stand out, you need to get creative with colour.

    Most of us can identify big brands by their distinctive colours alone. Players such as Cadbury know this, which is why they engaged in an expensive, years-long war with rival confectioner Nestle. They were battling to retain exclusive use of Pantone 2685C, their signature tint of regal purple, the mere sight of which conjures warm thoughts of chocolate, childhood and Willy Wonka.

    The Isolation Effect demonstrates that we are more likely to remember items when they stick out. Apply this to the competition: if you’re one of many architectural firms in a city, and the majority are using charcoal tones, why not claim new turf on the colour wheel? You don’t have to go wild, just offer a point of difference.

    Show your true colours

    If you feel like you’re drowning in an ocean of Dulux, worry not. Finding the right colour palette takes time, research and even a little soul-searching.

    Ask yourself what you’re all about. What’s the core personality, mood, and image you’re trying to convey? Consider your target audience and the nature of the industry you’re operating in.

    A skilled designer will take the time to sensitively decrypt your brand’s persona with you. Once they understand it, they’ll create an impactful visual identity to communicate it, crafting your logo, website design, packaging, and more.

    Strategy, targeted marketing, and copy are the bedrock of your brand’s tone, but exceptional design, governed by the right colours, is what makes you larger than life. Colour is the dog whistle of the marketing world, subliminally impressing an unforgettable image of your brand’s persona upon customers’ minds – one they connect with.

    Connection should always be the end goal because connection converts, converts and converts some more. Time to get the easel out.

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  • Business as a force for good

    25.06.19

    Business as a force for good

    by Richard

    2 minute read

    We want our staff, customers and suppliers to view us positively and we want to minimise our impact on the environment and find ways to contribute to our communities.

    This involves doing many little things… like offering flexible working, nurturing a positive culture, recycling, using like-minded suppliers and using renewable heating and electricity. All these things, and more, we’ve been doing for over a decade.

    Doing our bit has hopefully helped to improve the lives of those close to us, but the expansion of commercial activity around the globe means that the world is in significantly worse shape now than it was when we started 12 years ago. Not that we were expecting our activity to do much of course, but we were hoping that there would be more of a movement within the businesses community for environmental and social change.

    Thankfully there are signs that this movement is just starting to gather pace. On a macro level, many are questioning the value of our growth focussed economic model, at ground level consumers are actively looking for ethical brands.

    Many businesses are now responding and some have been doing good things for years. Take Patagonia, the sports clothing company, they have been donating 1% of their sales to saving the planet, and encouraging others to do the same, since 1985.

    Businesses that take their responsibilities seriously and want a sustainable economy that benefits everyone can prove it if they wish, by becoming Certified B Corporations. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

    Started in the USA 11 years ago, businesses in the UK are now getting on board. Interestingly Bristol is second only to London in the number of B Corp certified businesses.

    We love the idea and have just started the rigorous B Corps impact assessment. Watch this space.

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    Bringing new brands to life

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  • Bringing new brands to life

    19.06.19

    Bringing new brands to life

    by Richard

    2 minute read

    Our team in the Devizes studio have enjoyed many creative hours working on both national & international product launches over the last 12 months. Three, in particular, stand out – an international gin, an English sparkling wine and a luxury range of beauty products.

    In the very early stages of consumer brand development, creative consideration is given to logo ideas, mood boards, hand-drawn sketches, different shapes of bottles, stoppers, packaging, art, foils, wraps and embossing samples.

    roebuck labels

    Add to this the liaison with suppliers of all types and nationalities to make sure we have all the options in front of us, and the brand slowly starts to come together.

    Before this creative stage, however, some essential groundwork will have taken place. This consists of identifying the target audience and figuring out the brand positioning and messaging.

    We need to know who the potential customers are – where they live, how old they are, how they behave, where they eat, drink, socialise, what apps they use and any other insightful characteristics that will help us to tap into their needs, desires or aspirations.

    With the help of our clients, we diligently investigate what competitive brands are doing, keen to differentiate and find new ground. We aim to push the boundaries so the product will stand out.

    patterns on paper coloured

    From there, we distil this information into a key message that will resonate sufficiently to drive them to want to try the new product, or at least to find out more.

    For international products or those that intend to cross borders in future, consideration is given throughout the process to the different local cultures. Launching the gin in Hong Kong at the auspicious time of Chinese New Year, launching the English sparkling wine with plenty of reference to our green English countryside and wildlife, launching the luxury Mediterranean-inspired range of beauty products with all its accents in the right place. These are details that can make or break a brand.

    The result we are all after is a strong, unique brand, for a beautifully packaged product, aimed at the right audience, sitting confidently in its marketplace. And, of course, sales.

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    Digital Agency Awards Finalists

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  • Digital Agency Awards Finalists

    18.10.18

    Digital Agency Awards Finalists

    by Richard

    1 minute read

    Now that’s quite a few agencies, some big names, working with some very well know brands and multi-national businesses.  Which is why we were so pleased to have our work shortlisted for the 3rd consecutive year, this time in the ‘digital transformation’ category, showcasing digital marketing work that has a truly transformational impact.

    Our entry was the supplier portal that we created for Barbers Cheesemakers, a fantastic project, you can read the case study here. So last week Matt and I dusted off our DJs and attended a suitably glitzy do at Southampton Guildhall to find out the results.

    After being shortlisted previously (in fact runners-up in 2017) we were hoping it might be third time lucky. Sadly it was not to be… our congratulations to the winners, Nomensa, for their work with Virgin Media.

    We look forward to next year, mindful of the wise words of our excellent compere for the evening Ed Byrne, “If you didn’t win this year…. try harder next time”.

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    New website for Foxhangers

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  • New website for Foxhangers

    21.08.18

    New website for Foxhangers

    by Richard

    1 minute read

    The website is their most crucial piece of marketing as it handles the vast majority of their bookings as well as holding an extensive amount of information on all aspects of the business.

    Foxhangers approached us in late 2017 to help transform their website, with the primary aim to improve the booking levels and enhance the user experience. We started with scoping out the project and then progressed to bespoke design, build and launch.

    foxhangars website

    It was a great project to work on and we used a good deal of the experience and digital skills we have gained within the team over the years.

    Some of the key aspects of our work included (along with many other things!):

    • effective development and clarification of the brand style
    • creation of bespoke holiday search functionality
    • custom integration with bookings and payments engine
    • the creation of bespoke offers & discounts area
    • the creation of an interactive canal map which provides local information e.g. pubs, supermarkets and attractions.

    The new site was launched in June 2018, so why not take a look?

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