We host hundreds of sites and fortunately serious attacks are relatively rare, but they do happen, and when they do it’s vital to have a plan to get your site back up and running.

Here’s a few simple tips on what to do if the worst happens:

1. Locate your most recent clean backup (you need to make sure you are backing up your site to a safe location on a regular basis!)

2. Find out why the attack happened and fix the vulnerability.

3. Virus check all the computers you use to administrate your website.

4. Update your CMS and any associated plugins to ensure it is completely up to date.

5. Reinstate your website, test it and make sure it is OK.

6. Take any additional measures e.g upgrading to more secure hosting or filtering of traffic.

All these stages are important, but most crucial is taking regular site backups. If your site is seriously attacked and you have no backup it may well be impossible to reinstate it. If you’re not familiar with how to complete any of the steps then it’s very important to ensure you have a website support arrangement in place.

We have recently restructured our website support plans to make sure we keep your website in good shape and to reinstate it in the event the worst happens. At this point I should mention that without a plan in place, fixing and reinstatement of your site can be expensive, typically from £500 upwards.

We have 4 plans; Essential, Standard, Intermediate & Custom. The Essentail plan is just £30 per month and covers points 1,2,4 and 5, but more importantly, it proactively protects your site from attack by making sure your CMS and plugins are kept up to date to reduce security vulnerabilities, significantly reducing the chance of a serious attack in the first place.

If you’d like to know more about our website support plans and the other measures you can take to increase the security and speed of your site then please contact us, we’ll be very happy to chat you through the considerations and best next steps.

Written by. Richard Jaggs

Richard Jaggs