Compliance with GDPR regulation becomes mandatory of May 25th, 2018. As a business, you are obliged to ensure that all the suppliers who manage or deal with personal data are GDPR compliant.

We provide the following services to clients that fall under GDPR:

  • website hosting
  • business email services
  • email marketing

We are professional resellers of these services and whilst we manage them, the services are provided by third-party partners, all of whom are committed to ensuring GDPR compliance. As a reseller of these services, we have access to manage our clients’ accounts and data via the supplier’s reseller control panels. We take the security and privacy of our clients’ data very seriously and can confirm that our internal processes are GDPR compliant, including:

  • never sharing any data with any other third parties (other than the particular service provider)
  • keeping all control panel password access secure and limiting access to only those personnel who need it, using a secure password management system
  • never accessing or interacting with any personal data and/ or confidential information without prior consent

To help further in your GDPR compliance work, please find additional details about the services provided by our partners on this page. If you require additional information please contact us.

FAQ'S

Website hosting

    Wordpress Professional Hosting

    Our partner for this hosting service is a large US business and the World’s leading WordPress hosting company.

    Key elements for GDPR of their hosting service are:
    > servers for UK clients based at the new Google Data Centre in London
    > early adopters of the EU-US Privacy Shield
    > confirmed that they will comply with GDPR’s requirements, both as a controller of customers’ account data and a processor of the end-user personal data that customers control.

    'Cloud' Hosting (Cloud 5, Cloud 10 or Cloud 25 Packages)

    Our partner for our ‘Cloud’ hosting service is a UK business.

    Key elements for GDPR of their hosting service are:
    > servers based at a data centre in  Slough, UK.
    > confirmed that they will comply with GDPR’s requirements.

    'Shared' Hosting (Simple, Intermediate or Advanced packages)

    Our partner for our ‘Shared’ hosting service is a UK based business.

    Key elements for GDPR of their hosting service are:
    > servers based at a data centre in  Leeds, UK.
    > confirmed that they will comply with GDPR’s requirements.

Business emails

    Microsoft Hosted Exchange

    Our suppliers for Microsoft Hosted Exchange Accounts (business class email service) is a UK based business.

    Key elements for GDPR of their service are:
    > servers located in Kingston-upon-Hull
    > confirmed that they will comply with GDPR’s requirements.

    Email accounts on Cloud or Shared Hosting

    If you use POP/IMAP accounts (standard mailboxes bundled with your hosting account) on our Cloud or shared hosting solutions please see the GDPR information in the relevant hosting section above.

Email marketing

    Resolution email marketing platform

    The Resolution Email marketing platform is provided by a World leading email marketing company based in the US. They have confirmed that they are committed to ensuring that customers are able to comply with their requirements under the GDPR by the May 25, 2018, enforcement timeline.

    Key elements for GDPR for their email marketing service are:
    > early adopters of the EU-US Privacy Shield
    > documenting all data processing activities that involve the collection, treatment, and safeguarding of personal data
    > building and improving processes and features to ensure they can quickly and effectively address any requests from customers when subscribers wish to exercise their rights (including the Right of Access, Right to Rectification, Right to Object, Right to be Forgotten, and the Right of Portability)
    > re-evaluating all of the sub-processors to ensure they have adequate security measures in place for the safeguarding of personal data processed by them and ensuring our contracts with them require them to also abide by their requirements as sub-processors under the GDPR